Co-worker Customer Contact

The Customer Services team is currently looking for a Co-worker Customer Contact. The Customer Services team offers a quality service to our customers, usually by telephone or e-mail, as we are primarily a remote bank. The Customer Services team is based in Brussels.

As a Co-worker Customer Contact you will be part of a team of 7 colleagues who are responsible for managing all incoming and outgoing customer contacts as part of their commercial relationship management.

The Practice Leader distributes the various operational objectives on a daily basis and tries to offer to each Co-worker Customer Contact maximum versatility and variety in their work.

You will carry out and be responsible for the following operational and commercial tasks:

• As the first point of contact, you will provide a quality service to our private and professional customers in relation to their banking products, in particular payment and savings products and investments.
• You will inform customers and/or prospects of Triodos Banks position and unique approach.
• You will answer all incoming questions from our customers via the various contact channels.
• In this capacity, you will be responsible for listening to customers needs and ensuring that they get the products and services they want on time.
• You will sell our banking products.
• You will be responsible for the administrative follow-up of our private and business customers files.
• You will contact customers and prospective customers by telephone to provide them with the information they need, to help them become a Triodos customer or to arrange a (telephone) meeting.

• You have a bachelor degree and ideally a master degree.
• You have a first experience in a customer service in the financial sector.
• You have feeling with financial products and the banking business.
• You are customer oriented, you have excellent communication skills and enjoy working in a team.
• You like to be in contact with customers and prospects by phone, by mail and face to face. You are able to detect commercial opportunities and explain the basic information to the customer for all products.
• You work together with colleagues from the other practices
• You have a very good command of Dutch, both oral and written. You can also express yourself fluently in French, and you are willing to improve on this. A certain knowledge of English is also a plus.
• You are willing to work a mixed schedule of 37h/per week with fixed and variable hours between 8h and 18h, according to the needs. The Customer Services team organizes daily telephone permanence between 9am and 5pm.
• You are proactive, innovative and collaborative.
• You fully identify with the field in which Triodos Bank operates: the transition to a sustainable economy.

What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our sustainable office “Quatuor” in Brussels is just a 10 minutes’ walk from the North station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. It is labelled “outstanding” in the BREEAM certification which is the highest BREEAM ranking on energy-efficient, environmentally friendly, and socially responsible buildings.

And of course, besides a job with impact, nice remuneration and working conditions:

• A salary appropriate to the position, our remuneration policy and your experience
• An attractive package including meal vouchers, Eco cheques, group and hospitalization insurance, 100% reimbursement of transport costs, company bike....
• Flexible working hours and the opportunity to work from home 2 to 4 days a week
• 32 holiday days with a 37-hour working week
• A range of education and training opportunities

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included

If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please contact us via the contact button on our career page.

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

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Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.

www.triodos.be | www.triodos-im.com | www.triodosfoundation.nl