CLIENT ADVISOR @CLIENTSERVICE | GERMAN SPEAKER

POSTE

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs by providing personalized assistance and ensuring their needs are met with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs.

MISSIONS

Key Responsibilities

• Provide outstanding inbound customer service via phone, email, and other digital communication channels to clients across the German markets.
• Advising and assist clients with inquiries, product information, order placement, and after-sales support in alignment with Louis Vuittons service standards.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Adopt a highly professional approach to the resolution of customer issues in all instances and via different media Collaborate closely with other departments to resolve client issues efficiently and enhance the overall customer experience.

• Take ownership and responsibility as well as ensuring accurate information and follow-up input into the systems.
• Use innovative approaches to customer concern resolution and ensure new ideas with resultant successful resolution of issues are communicated within the team and department.

• Act as a brand ambassador by demonstrating in-depth knowledge of Louis Vuitton products, heritage, and values.
• Continuously strive to meet and exceed individual and team performance targets related to customer satisfaction, response times, and service quality.

PROFIL

Profile

• Excellent communication skills in German both verbal and writing (proficiency in additional languages such as Turkish and/or Polish is a strong advantage)
• Strong sales and storytelling skills
• A highly motivated, energetic, and inspirational team player
• Clear demonstration of a Customer First mind-set
• Strong interpersonal skills with the ability to engage effectively with clients.
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Proficiency in Microsoft Office suite and CRM software (experience with SAP or Salesforce is advantageous).
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different markets.
• Able to work on multiple tasks and deliver results to agreed schedules.

INFORMATIONS COMPLÉMENTAIRES

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

ETAPES DE RECRUTEMENT

Recruitment process

Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.