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Customer Loyalty Member EBS

ING | Brussels | BE

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Loyalty Member EBS - ING below matches your qualifications. Good Luck: D

Customer Loyalty Member IV EBS - DBWC (Daily Banking Wholesale Clients). Fulltime, ING Brussels, Marnix, [combined with 50% home working]....

Customer Loyalty Member IV EBS - DBWC (Daily Banking Wholesale Clients)


Fulltime, ING Brussels, Marnix, [combined with 50% home working]

Function Name: Customer Loyalty Member IV

Function class: 14

Hiring manager: Maryse Vermeiren
Recruiter: Liron Wijnberg

A day in the life of a CLT Member EBS.
You work in a team of 5 people (Electronic Banking Support) that is concerned with supporting our digital channels (Isabel, Telelink, One Web, etc.) for our business customers. You are responsible for handling functional and technical support requests from our customers, both by email and by telephone. Together with your colleagues, you are responsible for analyzing, monitoring and communicating the solutions defined in collaboration with various internal departments. Your key responsibilities.
  • Answer customer questions and resolve their problems
  • Offer advice to customers via email and telephone
  • Continuously exceeding customer expectations: the WOW effect
  • Make a real connection with customers
  • Carefully log customer contacts in the systems
  • Considering the applicable laws and regulations
  • Become the reference for your area of support.
We’re looking for. A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions. You have a passion for servicing customers. As a Customer Loyalty Member, you must also possess the following:
  • An education at Bachelor or Master level.
  • +/- 3 years of banking experience.
  • Experience in supporting digital channels
  • NL, FR and EN (level B1 European standard) required
  • A flexible attitude, you have no problem working during the extended opening hours of 8 a.m. - 6 p.m.
  • You are willing to learn what is necessary to perform your tasks
  • Sense for complex analysis
  • Knowledge of payment & reporting (CODA, CAMT,...) processes is a plus
  • Being able to organize your work optimally, so that you divide your time efficiently across the different activity areas.
We offer you. A clear purpose, a unique offer and a range of flexible compensation and other benefits:
  • Personal growth & challenging work with endless opportunities to realize your ambitions.
  • An informal, dynamic environment with innovative colleagues supporting your endeavors.
  • A progressive and agile way of working, where new ideas are valued ahead of convention.
  • Participate in improving our digital channels in collaboration with the responsible teams.
We redefine banking. What about you? We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Information :

  • Company : ING
  • Position : Customer Loyalty Member EBS
  • Location : Brussels
  • Country : BE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Loyalty Member EBS job info - ING Brussels above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Loyalty Member EBS job info - ING Brussels in 13-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 13-05-2024

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