Front Office Manager

About Thon Hotels

• Passionately committed. We daily strive to create special moments for our guests.
• Professional hospitality. We aim to see, hear, and relate to all our guests.
• The power to please. We are keen to make a personal effort to ensure every stay is the best stay!
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are currently looking for a Front Office Manager to join our dynamic team here at Thon Hotel Bristol Stephanie.

• Great location. Situated on the famous Avenue Louise.
• Welcoming company culture: One of the smaller Thon Hotels in Brussels
• Thon Residence Florence : We also take care of the guests of this Residence

Why join us?

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.
• Accessible. Our hotels are easily accessible in Brussels.

Do

• Lead. You will coach our front office team, guide them towards excellence in customer service and motivate them to achieve and exceed their goals, all with a smile and infectious energy.
• Amaze. You provide an excellent service towards our guests by going the extra mile. You find creative solutions to requests and providing personalised service that makes our guests shine.
• Coordinate. You are the essential link between the different departments of the hotel, ensuring a seamless and high-quality guest experience.
• Monitor. You monitor and analyze performance metrics, implementing strategies to improve sales and profitability.
• Flexible. You love working flexible schedules with varying shift lengths.
• Simply do it. You monitor and assess service and satisfaction trends and make improvements accordingly, so that we become a little better every day.

Our perfect match

• Experience in a similar position. You have a solid previous experience as an (Assistant) Front Office Manager within the hospitality industry.
• Leader. You have strong leadership and team management skills.
• Customer oriented. Making people happy by delivering exceptional guest experiences is your priority. You adapt to the changing needs of our guests. Your goal is to maximize sales and revenue through customer satisfaction and employee engagement.
• Communication. You love being in contact with both clients and colleagues in English and French. Dutch and/or any other language is a plus. You have excellent interpersonal abilities.
• Flexible. No 9-5 mentality. You adapt easily to people and situations and are willing to work during weekends and bank holidays.
• Stress resistant. You have the ability to work under pressure and handle multiple tasks simultaneously.

Receive

• Motivational remuneration package including:
  • Contribution to public transportation costs . And yes, we contribute for 100%.
  • Mobile phone and laptop.
  • Clothing budget. To be used with our preferred supplier.
  • Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
  • Non-recurrent benefits linked to results (CCT90). A nice little extra.
  • Hospitalization insurance. And yes, also for the people you love who live at the same address.
  • Seniority days. Extra days off according to your seniority and age.
  • Food. We provide a free meal.
  • Bonus plan.
• Personal development. You can choose trainings through our catalogue.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited a family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.

Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded.